What are the benefits when you purchase from timelessmoviemagic?
- No quibbles, 28 day money back guarantee
- All items are in stock and despatched promptly
- Safe payment methods
- Excellent customer service before and after order
- 100% VAT free on all orders
Delivery & Postage
We now ship on Tuesdays and Fridays. (We can ship on a different date if you require an order delivered sooner)
A combined shipping discount will apply for all items bought within the same purchase.
We use Royal Mail 1st Class recorded for all UK deliveries.
If you are not in at the time of delivery you will receive a Royal Mail card through your door informing you attempted delivery was made and where your parcel can be collected from.
If you have not received your item after 7 days of purchase (21 days for European/Worldwide customers), please contact your local collection depot as the Royal Mail delivery worker may not have left a card. If it is not there, please to explain that you have not received your item. You will need to provide us with your order information so we are able to track your transaction on our database.
You can shop and pay for your purchases securely and easily online. We take orders by all major credit cards through our secure gateway over the phone with Stripe, Amazon payments and PayPal. PayPal is 100% secure and safe and is handled on encrypted (padlocked) pages. Please be assured that we will never see your payment details. The only information that is sent to us is your purchase information and address details, which is solely used to process your order and dispatch your purchase. We do not disclose any of this information onto third parties/companies.
We are sure you will be very happy with your purchases. However, we offer a 28 day no-quibble, money back guarantee should you change your mind. Please email us within 7 days from receipt of your item(s) stating your order number and reason for return.
Please Note: You are responsible for the costs of returning the item(s) back to us. We cannot be held accountable for an item(s) lost in the post so we recommend you send by recorded delivery.
To qualify for a refund, your item (s) is to be returned in its original condition within 7 days of the notification to timelessmoviemagic within the UK and 21 days for World-wide orders)
Once we have inspected the item (s) we will confirm your refund. This will be for the value of the item only and will not include the shipping costs you have paid.